SnapMap help
Find answers about getting started and managing your account. If you can sign in, open Help in your workspace to send a support request.
Getting started
Create an account, confirm the verification email, then add a phone or compatible GPS unit in your workspace. The Starter plan supports one device. Your account cannot sign in until its email is verified.
Phone tracking
Open the phone tracker page from your device setup steps, enter its pairing code, and allow location access. The tracker page needs to stay open to keep reporting. A phone browser cannot promise reliable background GPS tracking after you close the page or the operating system suspends it.
GPS units
Your GPS device or gateway must be able to send HTTPS JSON location updates to SnapMap. The one-time device token appears when you create the device or rotate its token. Keep the token private.
Plans and billing
Open Plans in your workspace to compare device limits. Paid checkout and subscription management open in Stripe when billing is configured. Use the billing portal for payment methods, plan changes, and cancellation.
Account access
Use Forgot your password? on the sign-in form to request a reset link. Check spam if your verification or reset message does not arrive. If you are signed in, open Security to change your password or sign out other sessions.
Location data
Data controls lets you choose how long locations stay in the live database or delete your account. Existing backups can retain earlier copies until they expire. Never share device tokens, pairing codes, or passwords in a support message.